Return policy

The customer may cancel the agreement in total or in parts in writing without charge within 7 days after delivery if the product doesn’t match the specifications. The cancellation must be sent using the contact form and must contain the order number, returning items and delivery date. Special items and items with configuration options cannot be returned due to their unique nature. The customer shall return the items within 14 days after cancellation in their original and undamaged state to:


Industrial Stores Online
Meer en Duin 8
2163 HA Lisse
The Netherlands


All returned items will be inspected and approved. The vendor reserves the right to refuse a returned item or refund only part of the purchase price if a returned item is not in its original and undamaged state. For all approved items a refund will take place within 30 days after receival of the items in the same way as the original payment.

Any further questions regarding return or refund? Our customer service has the answers. Call us on +31(0)252-433400 (09.00-17.00 CEST), send an email to or leave a message.